Privacy Policy

1. Information We Collect

When you place an order or create an account, we collect:

• Identity & Contact: name, email address, and phone number.
• Billing: billing address and payment details (processed securely by our payment gateway — we never store card numbers).
• Order & Delivery: products purchased, order history, and license keys delivered.
• Technical: IP address, browser type, device type, and pages visited (collected automatically by WordPress/WooCommerce).

2. How We Use Your Information

We use your data to:

• Process and fulfill your order, including delivering license keys via email or WhatsApp.
• Send order confirmations, invoices, and activation support.
• Respond to customer-service and technical inquiries.
• Improve our website, products, and services.
• Detect and prevent fraud or unauthorised transactions.
• Comply with applicable Indian laws and regulations.

We do not use your data for automated profiling or sell it to third parties for marketing purposes.

3. Sharing Your Information

We share your information only when necessary:

• Payment Processors: Razorpay, PayU, or similar gateways process payments securely under their own privacy policies.
• Digital Delivery: License keys are delivered digitally via email or WhatsApp. No third-party logistics partner accesses your data.
• Legal Requirements: If required by law, court order, or government authority, we may disclose your information.

We do not sell, rent, or trade your personal information to any third party.

4. Cookies & Tracking

Our website uses cookies to:

• Keep your shopping cart active between sessions.
• Remember your login status.
• Analyse site traffic through anonymised analytics.

You can disable cookies in your browser settings; however, parts of the website — such as the shopping cart — may not function correctly without them.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are kept for a minimum of three years to comply with Indian tax and accounting obligations. You may request deletion of your account data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All transactions are processed over encrypted (HTTPS/TLS) connections. No method of transmission over the internet is 100% secure, but we take every reasonable step to protect your data.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated personal data (subject to legal retention requirements).
• Object to processing of your data for direct marketing.
• Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us using the details in Section 10.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Microsoft, payment portals). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the website after any changes constitutes acceptance of the updated policy.